About Course
INTRODUCTION
- The IT & ITES sector plays a very important role in the Indian economy.
- The IT and ITES sector has significant contribution to Indian economic growth, its role in providing employment and its share of GDP have been on the raise.
- IT & ITES sector offers employment mostly to educated, technically qualified talented persons
Course Content
Introduction of Sector IT-ITes
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Introduction
00:00 -
Impact of IT and ITeS in various areas in day-to day life
00:00 -
Precautions Required
00:00 -
Evolution of the BPM Industry, Sub Sectors in IT- BPM
00:00
Introduction of Computer
Parts of a computer, Installation
Devices
IT in the government and Public services, Uses of IT, BPM Industry
keyboard skills
About MS office and its components
MS Word
Introduction of Data Entry Operator
MS Excel
Deal With customer
HELP DESK PROCEDURES
Documenting and Data Entry
Customer Importance, Team Work
Completion of Work & Analysis
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