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Course Content
What is Communication?
Communication is the process of transmitting a message from a sender to a receiver. The message is usually embedded in several steps before it is created, drafted and sent.
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What is Communication?
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Quiz 1
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Essence of Communication
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Quiz 2
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Why Communication Matters?
Communication tends to matter in our day-2-day lives as well as professional set-up. How does it help? Where can it see fruition?
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Communication finds its role
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Role of Communication
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Role of Communication
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Types of Communication
This section will discuss the types of communication and delve further in its implementation in our daily lives.
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Types of Communication
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Types of Communication
Before Communicating – Listen
Listening Skills are the key to enhancing communication skills. Oftentimes, we fail to give an ear to what is being said and choose to ignore or respond in a hurry. STOP !! If you wish to improve your communication skills- Start paying attention..Listen
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Essence of Listening Skills
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Listening Skills
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Types of Listening
The two types of listening skills can be summarized as : Active Listening Passive Listening There are other sub-categories that fall under each segment as well.
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Types of Listening
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Types of Listening
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Sub-Categories of Listening Skills
Active Listening: #Critical Listening Definition: Analyzing and evaluating the content of the message critically. Essence: Evaluation: Assessing the credibility and validity of the message. Decision-Making: Helps in making informed decisions based on the analysis. Example: Listening to a political debate and critically evaluating the arguments presented to form an opinion. #Content Listening: • It is to understand and retain the speaker’s message. You may ask questions but basically information flows from the speaker to you. • It does not matter that you agree or disagree, approve or disapprove – only that you understand Eg: 1) Lectures 2) Reporting sales projections 3) Journalists and interviews Passive Listening # Reflective Listening Definition: Listening carefully and then reflecting back what the speaker has said, often paraphrasing. Essence: Clarification: Ensures that the listener has understood the message correctly. Validation: Shows the speaker that their message is being taken seriously. Example: After a friend shares their concerns, you summarize their points to confirm your understanding: “So, what I hear you saying is...” This type of listening can intersect between both types of listening styles: Sometimes, the listener is able to understand the speaker right away, while there are times when the listener would use reflective listening skills to travel through the content presented and apply empathetic comprehension. #Empathetic Listening Definition: Understanding the speaker's emotions and feelings. Essence: Emotional Connection: Builds a deeper emotional bond with the speaker. Support: Provides emotional support by being understanding and compassionate. Example: Comforting a friend who is upset by listening to their problems and expressing empathy.
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Active and Passive Listening
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Listening Skills Chapter Assignment
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Barries in Listening Skills
This section is an extension to the above chapters and delves into the barriers of listening skills as well.
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Lesson and Chapter Exercise
Let’s Build Communication Skills
About Lesson

ACTIVE LISTENING

#Critical Listening

Definition: Analyzing and evaluating the content of the message critically.

Essence:

Evaluation: Assessing the credibility and validity of the message.

Decision-Making: Helps in making informed decisions based on the analysis.

Example: Listening to a political debate and critically evaluating the arguments presented to form an opinion.
#Content Listening:
• It is to understand and retain the speaker’s message. You may
ask questions but basically information flows from the speaker
to you.
• It does not matter that you agree or disagree, approve or
disapprove – only that you understand
Eg:
1) Lectures
2) Reporting sales projections
3) Journalists and interviews

PASSIVE LISTENING
# Reflective Listening

Definition: Listening carefully and then reflecting back what the speaker has said, often paraphrasing.

Essence:

Clarification: Ensures that the listener has understood the message correctly.

Validation: Shows the speaker that their message is being taken seriously.

Example: After a friend shares their concerns, you summarize their points to confirm your understanding: “So, what I hear you saying is…”

This type of listening can intersect between both types of listening styles:
Sometimes, the listener is able to understand the speaker right away, while there are times when the listener would use reflective listening skills to travel through the content presented and apply empathetic comprehension.

#Empathetic Listening

Definition: Understanding the speaker’s emotions and feelings.

Essence:

Emotional Connection: Builds a deeper emotional bond with the speaker.

Support: Provides emotional support by being understanding and compassionate.

Example: Comforting a friend who is upset by listening to their problems and expressing empathy.

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