Customer Care Executive- Domestic Non Voice

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About Course

Introduction:

CRM stands for customer relationship management, which is a system for managing all of your company’s interactions with current and potential customers. The goal is simple: improve relationships to grow your business.

Course Content

Customer Relationship Management
• Customer Relationship Management • Factors Influencing & Steps To Implement CRM • Benefits, Outsourcing Market & Types Of CRM

  • Customer Relationship Management
    00:00
  • Factors Influencing & Steps To Implement CRM
    00:00
  • Multiple Choice Questions
  • Multiple Choice Questions

2. BPO Domain (There are two main domains)
• Voice Based BPO Service • Non-Voice BPO Service • Achieve Customer Satisfaction

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