About Course
A food and beverage trainee/employee provides the customer with a menu and advises of any specials. In fine dining restaurants, the trainee may suggest wine or advise how a dish is prepared and can describe the dishes in more depth and detail.
Course Content
Introduction
-
Introduction, General Instructions to Participants
00:00 -
Food Production Methods
00:00 -
Service Methods
00:00
Duties and Responsibilities
Furniture, Beverages, Types of Menus
Services
Menu, Guest Characteristics, Caring Salver
Service of Alcoholic Beverages, Clearing
Check Guest, Complaints, Special Needs
Introduction and Greeting, Customer service issue
Agreeing – Disagreeing, Complimenting and Praising
Programme Overview, First Impression, Time Management
Interpersonal Skills, Beverage Service Operations
Dining Activities, Communicate With Customer and Colleagues, Customer-Centric Service
Etiquette and Hospitable Conduct, Gender and Age Sensitive
Safety, Health and Hygiene
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