About Course
Objective: Introduce communication concepts, theories, and best practices to employees through activities to enhance their assertive communication and listening skills as well as enable them to apply best practices to real-world scenarios.
- Enhance capabilities in managing client interactions.
- Improve understanding of verbal communication.
- Boost confidence in addressing questions.
- Add confidence and clarity to conversations.
- Understand and engage with global customers effectively using Hofstede’s
cultural dimensions.
- Recognize and interpret clients’ non-verbal signals.
- Communicate confidently and pleasantly with clients.
Appreciate the benefits of effective business communication.