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Course Content
Overview of the Retail Industry
0/4
Introduction to the training programme
00:00
Understanding the credit facility
00:00
Credit Checks
00:00
Multiple Choice Questions
Requirements, Security Risks
0/3
Legal and Company Requirements
00:00
Keep the Store Secure, Reporting Security Risks
00:00
Maintain Health and Safety: Grooming
00:00
First Aid, Safety,
0/3
Administering First Aid
00:00
Fire Safety
00:00
Mock Drills and Evacuation
00:00
Demonstrate Products to Customers
0/3
Demonstrate Products to Customers: Equipment and materials
00:00
Prepare the demonstration area, Demonstrate to the customer
00:00
Help Customers Choose the Right Products: Seasonal Trends Affecting Sales
00:00
Services, Techniques, Understanding Specialist Products
0/5
Providing Good Service
00:00
Providing Excellent Service
00:00
Techniques to Close a Sale
00:00
Provide Specialist Support to Customers Facilitating Purchases
00:00
Maximise Sale of Goods and Services: Using up Selling and Cross Selling techniques
00:00
Promotional Opportunities, Consultation, relationship
0/3
Recording the results of promotion
00:00
Client relationship
00:00
Explaining Products to Customer
00:00
Appearance and Behaviour
0/2
Creating a positive image of self and organisation in the customer’s mind
00:00
Responding to a customer
00:00
About Customer, Do’s and Dont’s
0/4
Who is My Customer?
00:00
Make a Sale – Dos and Don’ts
00:00
Make a Sale – Up Sell
00:00
Make a Sale – Cross Sell
00:00
Activity, Merchandising, Cleaning
0/4
Complaint Handling – Activity
00:00
Visual Merchandising – Part I
00:00
Basics of Merchandising
00:00
Cleaning Procedure and Safety Equipment
00:00
Store Work, Legal Requirements
0/5
Lifting
00:00
Labeling
00:00
Stock Taking
00:00
Inventory Shrinkage II
00:00
Legal Requirements
00:00
Gratitude, Complaints
0/5
Expressing Thankfulness
00:00
Rude vs Polite Behaviour
00:00
Asking Questions
00:00
Responding to Complaints
00:00
Words of complaint
00:00
Criticism, Etiquette, Commitment to Work
0/5
Giving Criticism
00:00
Grooming
00:00
Etiquettes
00:00
Listen Up
00:00
Commitment to Work
00:00
Work Commitment, Team Working
0/4
Goal Setting
00:00
Health and Diet
00:00
Anger Management
00:00
Working as a Team
00:00
Preparing for Interview, Workplace vocabulary
0/2
Preparing for an Interview
00:00
vocabulary of workplace Retail
00:00
RETAIL SALES ASSOCIATE
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