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RETAIL SALES ASSOCIATE Introduction to the training programme

RETAIL SALES ASSOCIATE

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Overview of the Retail Industry

Introduction to the training programme

Video - 00:00 mins

Understanding the credit facility

Video - 00:00 mins

Video - 00:00 mins

Multiple Choice Questions

Requirements, Security Risks

Legal and Company Requirements

Video - 00:00 mins

Keep the Store Secure, Reporting Security Risks

Video - 00:00 mins

Maintain Health and Safety: Grooming

Video - 00:00 mins

First Aid, Safety,

Administering First Aid

Video - 00:00 mins

Video - 00:00 mins

Mock Drills and Evacuation

Video - 00:00 mins

Demonstrate Products to Customers

Demonstrate Products to Customers: Equipment and materials

Video - 00:00 mins

Prepare the demonstration area, Demonstrate to the customer

Video - 00:00 mins

Help Customers Choose the Right Products: Seasonal Trends Affecting Sales

Video - 00:00 mins

Services, Techniques, Understanding Specialist Products

Providing Good Service

Video - 00:00 mins

Providing Excellent Service

Video - 00:00 mins

Techniques to Close a Sale

Video - 00:00 mins

Provide Specialist Support to Customers Facilitating Purchases

Video - 00:00 mins

Maximise Sale of Goods and Services: Using up Selling and Cross Selling techniques

Video - 00:00 mins

Promotional Opportunities, Consultation, relationship

Recording the results of promotion

Video - 00:00 mins

Client relationship

Video - 00:00 mins

Explaining Products to Customer

Video - 00:00 mins

Appearance and Behaviour

Creating a positive image of self and organisation in the customer's mind

Video - 00:00 mins

Responding to a customer

Video - 00:00 mins

About Customer, Do’s and Dont’s

Who is My Customer?

Video - 00:00 mins

Make a Sale - Dos and Don’ts

Video - 00:00 mins

Make a Sale - Up Sell

Video - 00:00 mins

Make a Sale - Cross Sell

Video - 00:00 mins

Activity, Merchandising, Cleaning

Complaint Handling - Activity

Video - 00:00 mins

Visual Merchandising - Part I

Video - 00:00 mins

Basics of Merchandising

Video - 00:00 mins

Cleaning Procedure and Safety Equipment

Video - 00:00 mins

Store Work, Legal Requirements

Video - 00:00 mins

Video - 00:00 mins

Video - 00:00 mins

Inventory Shrinkage II

Video - 00:00 mins

Legal Requirements

Video - 00:00 mins

Gratitude, Complaints

Expressing Thankfulness

Video - 00:00 mins

Rude vs Polite Behaviour

Video - 00:00 mins

Asking Questions

Video - 00:00 mins

Responding to Complaints

Video - 00:00 mins

Words of complaint

Video - 00:00 mins

Criticism, Etiquette, Commitment to Work

Giving Criticism

Video - 00:00 mins

Video - 00:00 mins

Video - 00:00 mins

Video - 00:00 mins

Commitment to Work

Video - 00:00 mins

Work Commitment, Team Working

Video - 00:00 mins

Health and Diet

Video - 00:00 mins

Anger Management

Video - 00:00 mins

Working as a Team

Video - 00:00 mins

Preparing for Interview, Workplace vocabulary

Preparing for an Interview

Video - 00:00 mins

vocabulary of workplace Retail

Video - 00:00 mins

Announcements Reviews Live Classes Gradebook Certificate Course Info

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