Introduction to the training programme - itrcacademy.com
RETAIL SALES ASSOCIATE Introduction to the training programme
RETAIL SALES ASSOCIATE
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Overview of the Retail Industry
Introduction to the training programme
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Understanding the credit facility
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Credit Checks
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Multiple Choice Questions
Quiz
Requirements, Security Risks
Legal and Company Requirements
Video - 00:00 mins
Keep the Store Secure, Reporting Security Risks
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Maintain Health and Safety: Grooming
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First Aid, Safety,
Administering First Aid
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Fire Safety
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Mock Drills and Evacuation
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Demonstrate Products to Customers
Demonstrate Products to Customers: Equipment and materials
Video - 00:00 mins
Prepare the demonstration area, Demonstrate to the customer
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Help Customers Choose the Right Products: Seasonal Trends Affecting Sales
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Services, Techniques, Understanding Specialist Products
Providing Good Service
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Providing Excellent Service
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Techniques to Close a Sale
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Provide Specialist Support to Customers Facilitating Purchases
Video - 00:00 mins
Maximise Sale of Goods and Services: Using up Selling and Cross Selling techniques
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Promotional Opportunities, Consultation, relationship
Recording the results of promotion
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Client relationship
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Explaining Products to Customer
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Appearance and Behaviour
Creating a positive image of self and organisation in the customer's mind
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Responding to a customer
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About Customer, Do’s and Dont’s
Who is My Customer?
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Make a Sale - Dos and Don’ts
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Make a Sale - Up Sell
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Make a Sale - Cross Sell
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Activity, Merchandising, Cleaning
Complaint Handling - Activity
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Visual Merchandising - Part I
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Basics of Merchandising
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Cleaning Procedure and Safety Equipment
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Store Work, Legal Requirements
Lifting
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Labeling
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Stock Taking
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Inventory Shrinkage II
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Legal Requirements
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Gratitude, Complaints
Expressing Thankfulness
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Rude vs Polite Behaviour
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Asking Questions
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Responding to Complaints
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Words of complaint
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Criticism, Etiquette, Commitment to Work
Giving Criticism
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Grooming
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Etiquettes
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Listen Up
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Commitment to Work
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Work Commitment, Team Working
Goal Setting
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Health and Diet
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Anger Management
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Working as a Team
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Preparing for Interview, Workplace vocabulary
Preparing for an Interview
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vocabulary of workplace Retail
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Announcements Reviews Live Classes Gradebook Certificate Course Info

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